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Getting started
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Settings
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Schedule Board
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Reservations
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Accommodations
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Prices
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Guests
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- Articles coming soon
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Invoices
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- Articles coming soon
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- Articles coming soon
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Interactive Map
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Reports
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- Articles coming soon
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- Articles coming soon
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App Store
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Payments
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Deals
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Point of Sale
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License Plates
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Online booking
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Energies
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Older F.A.Q.
- Can I save my custom reservations list?
- How can I work with lists?
- How do cancellations work?
- How do i change the communication language for a reservation?
- How do i change the place of a reservation?
- How do I change the status of a booking?
- How do I export reservation data to excel?
- How do I make a reservation?
- How to add a payment to a reservation?
- How to search for a booking?
- How to send an email to the guest manually
- What does the messages mean the price calculation returns?
- What kind of reservation statuses are there?
- How to manage prices?
- How to add a price to an accommodation?
- How to set a special week/weekend price?
- How do i create my own reports?
- How do I share a report?
- How do I login with my SSO account?
- How to send a e-mail to yourself via a workflow?
- Administration
- Reservations
- Branding
- Guests
- Invoices
- How do custom fields work?
- Setting period conditions
- How to set up an accommodation?
- How do i modify the informations of the customer?
- How do age tables work?
- How do guest languages work?
- How does the interactive map work?
- How to set up products under accommodations
- What is the difference between concept and final invoices?
- How do i add a product to the invoice?
- How to finalize an invoice?
- How do i print the final invoice?
- How to search for an invoice
- How does the Point of Sale works?
- Show Remaining Articles ( 24 ) Collapse Articles
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Kiosk
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Developers
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Channels
- Articles coming soon
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Barrier systems
- Articles coming soon
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Products
- Articles coming soon
Originally written in English, any translations errors should be checked against the original atricle
Best way to contact support
You want quick answers and we want an empty mailbox. To accomplish this we have set up our support page. At this page you can learn everything about our support.
The best way to contact support is via our new support page. If you contact us from here, your question is automatically connected to your account, we can respond faster and you are able to follow the ticket in your own account.
Important: Please provide us with additional information so we can reproduce the issue or question. Like the reservation number, arrival and departure date and the accommodation you try to book.
What are questions, issues and features?
To make life easier for everyone we divided support in 3 sections: Questions, Features and Issues.
Questions
Questions are general inquiries, like ‘How can I make a reservation’, ‘What is an Rate?’ or if you have a question about your invoice.
Got one or multiple questions? Contact support: https://app.camping.care/support/inbox
Features
Features are functionality the system can not provide yet. Like a connection with a new payment provider or a specific report you would like to have.
Got a feature request? Create a feature request: https://app.camping.care/support/features
P.S. Do you have more than one request, create a ticket per request.
Issues
Do you got an error message from the system?
Found a bug or issue? Create an issue: https://app.camping.care/support/issues
P.S. Do you have more than one request, create a ticket per request.
Upvote and Follow tickets
If you follow this ticket you will get email notifications if there is an update or if the ticket is closed. With the upvote we can determine what features are most wanted.
Just hit the button Upvote and follow ticket to follow a ticket.
High priority issues
If there is a serious issue with a big impact we will create a high priority issue. These tickets will be shown as soon as you open the support page.
Please do not open a new ticket for the same issue then. You can open the ticket and follow it. Then we will inform you once the issue is solved!