Application Feratel

Installing the Feratel App

• Connectez-vous à votre compte Camping.care et accédez à l'App Store.
• Find the Feratel App in the list and click on it.
• Cliquez sur le bouton d'installation dans le coin supérieur droit et cliquez à nouveau sur installer.

On installing

Upon installation, the app generates three fields: GUID, Blatnr, and Guest Card Permission. These fields are added to each reservation, and every reservation will have its own unique set of fields.

To set this up correctly, go to the form setup and click on the arrow as shown in the image below. This will allow users to grant permission for the guest card.

The settings page

On this page you can put your Feratel credentials so Camping Care can connect to Feratel. The credentials will be provided by Feratel. Please make sure the following fields are filled in correctly:

• OE STAT
• Betriebsnummer

Form settings page

On this page, you can configure the data sent to Feratel. Some fields are required and will appear in gray. On the right side, you will see your accommodations. Only the accommodations you select will use the Feratel app, and reservations for these accommodations will be sent to Feratel.

Age table settings page

On this page, you can configure the age categories for Feratel and Camping Care. Each row represents an age category from Feratel; however, Camping Care may have multiple age categories within the same Feratel age range. Each Camping Care age category can be set only once.

Using the app

After installation and configuring the settings, the app is ready to use and responds to the following events:

• Réservation créée : When a reservation is created as a pre-registration, the app sends the data to Feratel.
• Reservation checked-in: When guests checked in, the app converts the pre-registration into an active reservation and sends the updated data to Feratel.
• Reservation checked-out: When guests checked out, the app finalizes the reservation data and sends it to Feratel.
• Reservation cancellation: If a reservation is canceled, the app notifies Feratel. If the cancellation occurs during the reservation period, the app checks out the reservation and includes the cancellation date when sending the data to Feratel.
• Reservation updated: If there is an update or change in the reservation duration, the app sends the entire reservation with the updated data to Feratel.