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Kom godt i gang
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Tidsplan
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Forbehold
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- Fjern en reservation fra en gruppereservation
- Kombiner to bookinger
- Tilføj en eksisterende reservation til en gruppereservation
- Tilføj en ny reservation til en gruppe
- Opdel en reservation
- Fjern en periode inden for en reservation
- Tilføj dage til en reservation
- Annullering af en reservation i en gruppe
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Fakturaer
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- Articles coming soon
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- Articles coming soon
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Gæster
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- Articles coming soon
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Interactive Map
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Indkvartering
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Priser
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- Articles coming soon
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- Articles coming soon
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Rapporter
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- Articles coming soon
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- Articles coming soon
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App butik
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- Articles coming soon
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Betalinger
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Tilbud
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Salgsstedet
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Nummerplader
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Indstillinger
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- Articles coming soon
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Online booking
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Energies
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Ældre FAQ
- Kan jeg gemme min tilpassede reservationsliste?
- Hvordan kan jeg arbejde med lister?
- Hvordan fungerer aflysninger?
- Hvordan ændrer jeg kommunikationssproget for en reservation?
- Hvordan ændrer jeg stedet for en reservation?
- Hvordan ændrer jeg status for en reservation?
- Hvordan eksporterer jeg reservationsdata til Excel?
- Hvordan laver jeg en reservation?
- Hvordan tilføjer man en betaling til en reservation?
- Hvordan søger man efter en reservation?
- Sådan sender du en e-mail til gæsten manuelt
- Hvad betyder beskederne, at prisberegningen returnerer?
- Hvilken slags reservationsstatusser er der?
- Hvordan styres priserne?
- Hvordan tilføjer man en pris til en bolig?
- Hvordan indstiller man en speciel uge/weekend pris?
- Hvordan opretter jeg mine egne rapporter?
- Hvordan deler jeg en rapport?
- Hvordan logger jeg på med min SSO-konto?
- Hvordan sender man en e-mail til sig selv via et workflow?
- Administration
- Forbehold
- Branding
- Gæster
- Fakturaer
- Hvordan fungerer tilpassede felter?
- Indstilling af periodebetingelser
- Hvordan opretter man en bolig?
- Hvordan ændrer jeg kundens oplysninger?
- Hvordan fungerer alderstabeller?
- Hvordan fungerer gæstesprog?
- Hvordan fungerer det interaktive kort?
- Sådan opsætter du produkter under overnatningssteder
- Hvad er forskellen mellem koncept- og slutfakturaer?
- Hvordan tilføjer jeg et produkt til fakturaen?
- Hvordan færdiggør man en faktura?
- Hvordan udskriver jeg den endelige faktura?
- Sådan søger du efter en faktura
- Hvordan fungerer salgsstedet?
- Show Remaining Articles ( 24 ) Collapse Articles
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Apps
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Administration
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Kiosk
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Udviklere
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Kanaler
- Articles coming soon
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Barrieresystemer
- Articles coming soon
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Produkter
- Articles coming soon
Originally written in English, any translations errors should be checked against the original atricle
Best way to contact support
You want quick answers and we want an empty mailbox. To accomplish this we have set up our support page. At this page you can learn everything about our support.
The best way to contact support is via our new support page. If you contact us from here, your question is automatically connected to your account, we can respond faster and you are able to follow the ticket in your own account.
Important: Please provide us with additional information so we can reproduce the issue or question. Like the reservation number, arrival and departure date and the accommodation you try to book.
What are questions, issues and features?
To make life easier for everyone we divided support in 3 sections: Questions, Features and Issues.
Questions
Questions are general inquiries, like ‘How can I make a reservation’, ‘What is an Rate?’ or if you have a question about your invoice.
Got one or multiple questions? Contact support: https://app.camping.care/support/inbox
Features
Features are functionality the system can not provide yet. Like a connection with a new payment provider or a specific report you would like to have.
Got a feature request? Create a feature request: https://app.camping.care/support/features
P.S. Do you have more than one request, create a ticket per request.
Issues
Do you got an error message from the system?
Found a bug or issue? Create an issue: https://app.camping.care/support/issues
P.S. Do you have more than one request, create a ticket per request.
Upvote and Follow tickets
If you follow this ticket you will get email notifications if there is an update or if the ticket is closed. With the upvote we can determine what features are most wanted.
Just hit the button Upvote and follow ticket to follow a ticket.
High priority issues
If there is a serious issue with a big impact we will create a high priority issue. These tickets will be shown as soon as you open the support page.
Please do not open a new ticket for the same issue then. You can open the ticket and follow it. Then we will inform you once the issue is solved!