How does the support page works?

Originally written in English, any translations errors should be checked against the original atricle

Best way to contact support

You want quick answers and we want an empty mailbox. To accomplish this we have set up our support page. At this page you can learn everything about our support.

The best way to contact support is via our new support page. If you contact us from here, your question is automatically connected to your account, we can respond faster and you are able to follow the ticket in your own account.

What are questions, issues and features?

To make life easier for everyone we divided support in 3 sections: Questions, Features and Issues.

Questions

Questions are general inquiries, like ‘How can I make a reservation’, ‘What is an Rate?’ or if you have a question about your invoice.

Got one or multiple questions? Contact support:  https://app.camping.care/support/inbox

Features

Features are functionality the system can not provide yet. Like a connection with a new payment provider or a specific report you would like to have.

Got a feature request? Create a feature request: https://app.camping.care/support/features

P.S. Do you have more than one request, create a ticket per request.

Issues

Do you got an error message from the system?

Found a bug or issue? Create an issue: https://app.camping.care/support/issues

P.S. Do you have more than one request, create a ticket per request.

Upvote and Follow tickets

If you follow this ticket you will get email notifications if there is an update or if the ticket is closed. With the upvote we can determine what features are most wanted.

Just hit the button Upvote and follow ticket to follow a ticket. 

High priority issues

If there is a serious issue with a big impact we will create a high priority issue. These tickets will be shown as soon as you open the support page.

Please do not open a new  ticket for the same issue then. You can open the ticket and follow it. Then we will inform you once the issue is solved!